How can we help?

Featured articles

• How to download the Monthly Meal Guide

App Overview & Support

• How do I view classes on desktop?
• How do I view workouts on my TV? (Android)
• What is Barre Definition?
• What equipment do I need?
• What kind of results can I expect?
• Can Barre Definition be used for weight-loss?
• Is the desktop different than the mobile app?
• What are the conditions of the free trial?
• View all articles in “App Overview & Support”

Account & Billing

• Do you offer refunds?
• How do I update and change my payment details?
• How do I upgrade/downgrade my membership plan?
• How do I cancel my membership?
• Can I still access my classes if I cancel my membership?
• How can I renew a subscription I've previously canceled?
• How do I reset my password?
• What is my subscription renewal date?
• View all articles in “Account & Billing”

Programs & Workouts

• What levels are the workouts?
• Do I need a Ballet Barre for the workouts?
• Can you tell me more about your 90-Day Barre Program?
• I am pregnant, can I use this app?
• Where do I start?
• Can you get a free trial for Get Stretchy, Splits 30, or Get Upside Down?
• I want to learn the splits, what course should I do?
• What is the best way to learn a handstand?
• View all articles in “Programs & Workouts”

Online Store

• What is your shipping policy?
• Do you ship internationally?
• Refunds & Exchanges for Merchandise
• I've received a defective order, what should I do?
• When will my order ship?
• How do I track my order?
• I'm not able to complete my purchase?
• How can I track an order?